FAQ PAYMENTS AND PRICING
Does the price estimate and final price include everything?
Yes, it includes absolutely everything with Photo Retouching is an optional extra at checkout. As you build your shoot the price builds with it – From an initial rough estimate to an exact price on the final step. Price includes: Photographer, model, studio, equipment, pre production planning, garment preparation, styling, accessories, hair and makeup, digi service, colour correcting, retouching, file naming and image formatting.
Do you offer payment plans?
We work with PayPal finance and can assist in applying for credit terms with you. We do take all forms of credit cards through PayPal and also accept bank / wire transfer.
Can I cancel my order and get a refund?
You may cancel jobs booked as per our Cancellation Policy. This policy outlines that up to the time that your samples have been collected by our courier you can get a 100% refund excluding bank / merchant charges. For cancellation within 48 hours after the samples have been collected then a 50% cancellation fee will be charged. Any cancellations past 48 hours after collection of your samples by our courier you will be charged in full for no refund.
When do you take payment?
Once you Create a Shoot and complete the shoot builder you will proceed to check-out. You will be charged as per amount indicated and you can pay via all major Visa and Mastercards through PayPal and via Bank Wire Transfer.
My Payment was not accepted, what must I do?
If your payment did not go through please check that you have entered the exact address match listed with your credit card provider (this includes the secure code on the reverse of the card and zip or post code). Noting the size of the transaction you will sometimes need to get pre approval from your bank to process the payment.
Do you offer discount codes and promotions?
From time to time we offer discounts and special promotions including new models in town. Best thing to do is to sign up to our newsletter so you get all offers and promotions as soon as we release them.